Frequently Asked Questions
Everything you need to know about your icebreaker order and our premium merino wool.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer free returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How should I care for my merino wool garments?
Most of our products are machine washable. We recommend using a normal cold or warm cycle with regular powder or liquid detergent. Avoid bleach and fabric softeners, and always air dry.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Klarna in select regions.
How do I find the right size?
Please refer to our comprehensive Size Guide located on every product page. It includes detailed measurements and a fit tool to help you find your perfect match.